Customer Service

At ShaveShop.com, your satisfaction is our goal. Here's information about how we work.

Payment Types
We accept money orders, Paypal, Visa, Mastercard, American Express,and Discover. Paypal and American Express charges will show the name Vegas Internet, LLC. (our Parent company). Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or over the Internet.

Shipping and Handling
Orders ship at a low flat rate of $8.95 to the Continental 48 STATES via 1st Class Mail, Priority Mail or Ground UPS (depending on quantity). Choice of shipping method is at our option. Alaska and Hawaii are shipped by Priority Mail at $16.95 and up (depending on # of items). Your shipping options and charges will be presented to you before your order is finalized. We only ship in the US.

We deliver your order as soon as practical. We will normally send your order to you in 1-2 business days unless there is a problem with your payment, in which case we will contact you to finalize the order. Standard shipping takes 3-7 Business Days (Mon -Fri).

Backorders
If your item is not in stock, we will back order for you. We will contact you if your order will need to be delayed for more than a few days. Of course, with any back order item, we can not make any guarantees that the item continues to be available. If any item you order has become unavailable, we will either, in our discretion, substitute and send you a substantially similar item or seek to notify you that the particular item is no longer available.

Taxes
Our business is operated from Texas. All orders which are to be shipped within Texas will automatically show sales tax in the total which is figured at 8.25%. If you are located outside of Texas and any sales taxes are applicable to your purchase, the tax amounts will be charged to you as a condition to shipment. All other orders are sales tax free.

Returns and Exchanges
We will always accept return of any of our products that are damaged in shipping within a 30 day period. We will also gladly accept the return of any of our products for any other reason within a 30 day period, so long as the returned products have not been used, altered, damaged, or changed in anyway whatsoever. Minimum Charge of 25% or $10 - whichever is more - for items not returned in their original packaging!

In order to make a return to us, contact us via email at orders@shaveshop.com, or call (1-866-758-8511) or fax us (407-965-4309), making sure to include identification of the item you purchased, including the order number and date.

Please state a reason for the return. If you think the item was ugly, then tell us "I think it was ugly."

As soon as we get the item and it passes our inspection to ensure that the item has not been used, altered, damaged or changed, then, we will credit your credit card in the amount previously charged and collected for the item. Please note that we do not cover the cost of return shipping and you bear the risk of any damage or loss prior to our receipt of the returned item.

No Relationship or Endorsement
The suppliers to us of the products purchasable by you through this website are not recommended or endorsed by us and shall not be deemed so. Further, we do not have or assume any liability or responsibility, whatsoever, to anyone, for any such products or for any information or related matters stated on or obtained through this website as to the products or otherwise supplied to you with the products. You assume all risk of your use of any products you purchase here. The respective suppliers of the products accessible from or obtained through this website are independent of and have no relationship of partner, joint venturer, agent, principal, or other relationship or association with the website owner and operators.

Disclaimer and Limitation of Liability
We are not responsible or liable to you or any other user of our website, for any information, function, operation or other aspect of the website or its viewing or use, except as expressly stated herein. In these regards, you assume all risk of access, viewing and use of this site. This website, the content of this site, and the products that are available through this site are provided to you "AS IS" and without warranty, express or implied, of every kind or nature, including, without limitation, implied warranties of merchantability and fitness for a particular purpose or use; provided, however, to the extent, if any, that any of the products purchased on this website are warranted by our supplier, and such warranty is permissibly transferable to you, then you shall be entitled to the benefit of such warranty as against that supplier, but not as to us in any event. By your access and use of this website, you accept that you are made no representations or warranties, whatsoever, regarding the site, its contents, or products advertised on the site, except as expressly stated here. We, and our affiliates and agents, shall not be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) in excess of amounts received by us from you (if any), whether resulting from use or inability to use the website, the content of the website, or the products available on or through the website, whether based on warranty, contract, tort or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Disputes
In the event of any dispute between you and us, you expressly agree that exclusive jurisdiction, including personal jurisdiction, and venue shall be solely in the state or federal courts of Travis County, Texas.